Engagement covers the enablement of digital and mobile channel functionality which delivers a delightful customer experience across the value chain of business to business (B2B), business to customer (B2C), customer to business (C2B) and customer to customer (C2C).
THIS IS HASSEM PRAG
WE ADVISE
Our advisory services starts with the understanding of your business, your strategy, your current investment, program and project portfolios provide the context. Our advisory services are within the context of your business and is personalized for your business. We believe every business deserves a personal touch.
WE DESIGN
Designs for solutions must always meet the business requirements and contribute to the overall strategy of the business. Design does not live in isolation and must include the team to foster a common understanding of the solution.
We only use technology to ensure it acts as an enabler to the business need. An enabler allows for the correct outcomes if the business need is clearly understood allowing business to move forward with greater intent.
Hassem Prag advisory is about ensuring we clearly understand the vision and strategy of our customers to drive ideas from concept to practical implementation.
WE BUILD
Build is all about building components through iterative development cycles, working to ensure backlogs are kept to a minimum and ensuring quality is part of the process.
WE DEPLOY
Deploy is all about operationalizing the product or system and includes the day to day running of the product or system. It covers all aspects of DevOps to ensure a stable, resilient and scalable set of processes.
WE MAKE THIS POSSIBLE
BIG DATA
Warehouse and data lake strategy / Data governance / Data quality / Data profiling / Data security / Architecture / Processes
APPLICATION DEVELOPMENT & MODERNIZATION
Architecture / Solution design / Programme management / Reduction in cost to income ratio
DIGITAL TRANSFORMATION
Process re-engineering / End-to-end digitization of business processes / Refining customer experience
DEVOPS
Continuous integration & development / One click deployment / Test driven development / Automated processes Agile Systems Development Life Cycle
SYSTEM INTEGRATION
Architecture design and solutions / Rules of engagement / Security / Access controls
ROBOTIC PROCESS AUTOMATION
Business process / Mapping / Analysis / Business process automation / Artificial Intelligence
AI, MACHINE LEARNING
Unpacking business strategy / Answering the “what if” questions / Algorithms & patterns for actionable results / Deep learning
SKILLS DEVELOPMENT
Accredited program / Practical experiences / Building for “Made in SA”
IT ASSESSMENTS
End to end business & technology assessments / Technical depth & scope customer dependent / Advisory based on assessment
CLOUD SERVICES
Architecture design and solutions / Rules of engagement / Security / Access controls
THIS IS HASSEM PRAG
ENGAGEMENT
INTEGRATED SERVICE OFFERING
To enable engagement, services must be created at the speed of innovation. This requires a scalable framework to support an integrated set of services allowing for quick and easy integration to such services. A delivery platform must be enabled with the ability to change and adapt in an agile fashion.
SERVICES
Services must exist to support a host of capabilities to ensure existing investments are not compromised. Services exist either as micro services performing a specific need only or as complex services that create unique value to the business.
BUSINESS INTELLIGENCE
Understanding data and the ability to draw insights by connecting various data aspects results in massive business differentiators. These differentiators when applied intelligently create value across the life cycle of customers.
SCALABILITY / SUSTAINABILITY
When designing and building systems, practices must be enabled to ensure technology does not become a major cost in itself. The ability for systems to scale with reduced costs must ensure a lower cost to income ratio.
